Returns & Exchanges
At GL.iNet, we offer a 30-day money-back guarantee to ensure you are completely satisfied with your networking hardware. If your device is in its original condition, you can initiate a return for a full refund or exchange.
Initiate Your Request
Contact our support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all antennas, cables, power adapters, and manuals to ensure a smooth inspection process.
Ship the Item
Affix the provided shipping label or address the package to our service center, ensuring the RMA number is clearly marked on the exterior of the box.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing